Support
At Free Spirit Bingo Casino, we understand that sometimes you need assistance, whether you're figuring out how to claim your welcome bonus of up to £6000 or have questions about a specific game. Our dedicated support team is ready to help you with any issue, big or small.
24/7 Live Chat Support
Our most popular support option is our live chat service, available 24 hours a day, 7 days a week. With just a few clicks, you can connect with a knowledgeable team member who can address your concerns in real-time. Most chat queries receive a response within 60 seconds, ensuring you're never left waiting when you need help with your Big Bass Return to the Races Slots gameplay or account questions.
Email Support
For less urgent matters or detailed questions, you can reach our team at support@freespiritbingo.com. Our support agents typically respond to all email inquiries within 2-4 hours during peak times, and often much faster. This option is perfect if you need to send screenshots or have complex questions about games like Big Bass Vegas Double Down Deluxe Slots.
Comprehensive FAQ Section
Before reaching out, you might find your answer in our extensive FAQ section. We've compiled answers to the most common questions about deposits, withdrawals, account verification, game rules, and bonus terms. Many players find immediate solutions here without needing to contact support directly.
Payment Assistance
Having trouble with a deposit or withdrawal? Our support team is specially trained to help with all payment-related questions. Whether you're using Visa, MasterCard, PayPal, Skrill, Neteller, or PaySafeCard, we can guide you through any transaction issues quickly and efficiently.
Game-Specific Support
With hundreds of games from top providers like Pragmatic Play and Microgaming, we understand you might have specific questions about how certain features work. Our agents are well-versed in popular titles like 888 Dragons Slots and 3 Tiny Gods Slots, and can explain everything from paylines to bonus rounds.
Account Security Assistance
Your security is our priority. If you notice any suspicious activity or need help with password resets, our support team can immediately assist with securing your account. We also provide guidance on responsible gambling tools and account limitations if needed.
How to Contact Support
To reach our live chat, simply click the chat icon in the bottom right corner of any page on our website. For email support, contact support@freespiritbingo.com with your query and account username. Our average resolution time for most issues is under 10 minutes for live chat and within 24 hours for more complex matters.
Support in Multiple Languages
Our diverse support team offers assistance in several languages, ensuring clear communication regardless of where you're playing from. While our primary support is in English, we can accommodate other languages upon request.
Feedback and Continuous Improvement
We value your input on our support services. After each interaction, you'll have the opportunity to rate your experience and provide feedback. This helps us continuously improve our support quality and address any gaps in our service.
Remember, no question is too small—our friendly support team at Free Spirit Bingo Casino is here to ensure your gaming experience remains enjoyable and hassle-free at all times.